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FAQs

ORDERS

A presale is a new collection/product that is still in development and takes longer than usual to be delivered.

We don’t offer one-off, group or repeat purchase discounts.

You’ll find our current discount and promotion code via our email and social media. Sign up to our Furlan Marri Club newsletters to receive our emails in the footer below and follow us on Facebook and Instagram.

NB: If you order a pre-order watch, we will not charge credit card payments until it’s ready to be shipped. For payments by PayPal, the funds will be taken immediately.

To edit or cancel your order, please contact us as soon as possible at support@furlanmarri.com and tell us your order number and the changes you may want to make. We unfortunately will not be able to make any changes to or cancel your order if it has already been shipped.

Once your order has been cancelled, it will be refunded to your original payment method within 3-5 business days and may take additional time depending on when your bank processes the refund. We will not be able to retrieve or replace your cancelled order.

Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us by email at support@furlanmarri.com and we will resend you the tracking information.

New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, contact us by email at support@furlanmarri.com and we'll help ensure you get your package ! Please note that we do not deliver during the weekend.

For a peace of mind, purchase only through our official site (www.furlanmarri.com) or authorized retailers listed on our website.

SHIPPING

We offer free worldwide shipping. We send out all our parcels via DHL within 48 hours of ordering. In some extreme situations (like a pandemic situation or for exclusive offers), we may encounter delays. Please apologize for that in advance, we will inform you of the situation on time. However we cannot ship to certain countries that you can find here. The customer has to pay the shipping fees on some accessories of Furlan Marri, the total amount to be eligible for the free worldwide shipping is 80 USD. For International orders, shipping rates will be provided at checkout, but do not include potential charges from customs. Your local government may also charge VAT and/or customs duties.

Your order is systematically taken care of by our team 1 day after the order (excluding weekends and public holidays). Depending on the stock available, your watch can be prepared within 24-48 hours after a final quality control check.

Please check our Shipping and Returns page for shipping information and delivery times.

Your local government may charge VAT and/or customs duties, except for EU and USA countries. You can also use online tools such as Duty & Taxes Calculator to get more information.

RETURNS AND EXCHANGES

If you're unhappy with your watch or watch straps, you have up to 14 days from the date of ordering to return them to us, unworn, for a full refund, exchange or store credit (you decide). Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging because we will have to resell it after our quality control check. Shipping costs of returned items are non-refundable. Returns are only accepted for items purchased directly from our official website.

Unfortunately, all sale items are final sale. We do not accept returns or exchanges for these items. Keep in mind that products on sale are still covered by our warranty.

You should receive your refund within 2 weeks after we've received your returned items and made our quality control check by our team.

At this time, customers are responsible for shipping any returned items back to our office. All returns and exchanges must be sent back within 14 days of original purchase in original and re-sellable conditions.

We are here to make things right for you. We kindly ask you to contact us before returning your parcel. Please include the following information in your email:

- your order number and complete name

- your complete shipping address

- pictures of the defective/damaged/incomplete product(s)

WARRANTY AND CARE

All of our watches come with a one-year warranty effective from the date of shipping. This warranty does not cover any damage caused to the watch through neglect, accidental damage, carelessness, improper use, or non-compliance with the instructions provided by Furlan Marri watches.

Should you have any issues with your watch, please don't hesitate to get in touch with us via email at support@furlanmarri.com. 

For the warranty to be valid, it must be stamped/signed by Furlan Marri or by an approved Furlan Marri dealer. 

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery yourself, as it requires some special tools and you could damage the watch.

However, after any purchase, you will receive an email in which you can find our Guide Book that will help you to know our brand and any instructions about your purchase.

WATCH SPECIFICATIONS

All of our watches are waterproof up to 50 meters (5 atm). For other collections, waterproof can be up to 200 meters (20 atm). However, we would recommend avoiding contact with water if you are wearing a leather bracelet.

After contact with seawater, it's essential to clean your watch with fresh water.

However, after any purchase, you will receive an email in which you can find our Guide Book that will help you to know our brand and any instructions about your purchase.

All of our watches have drilled lugs. These drilled lugs allow you to easily remove the strap by pushing the pump on the side of the lugs through the hole (you could use a toothpick, for example).

Or you can simply remove the bracelet with two fingers. That's possible due to our quick release bar system.

However, after any purchase, you will receive an email in which you can find our Guide Book that will help you to know our brand and any instructions about your purchase.

Not for the moment.

NB: Our caseback can be engraved when we do a partnership or special limited edition. Our case is engraved at 6 hour between the lugs with a unique serial number, when we are doing a pre-sale campaign.

BRAND

The headquarters as well as our studio are both based in Geneva, Switzerland. We ship to over 100 countries around the globe and we are easily reachable through our social media pages or by email. We answer during weekdays Swiss time and we are happy to welcome you to take a coffee and discuss watches or design here in Switzerland.

Furlan Marri does not have for the moment any stockists. If you have any questions or if you'd like to become a distributor, please contact us here: support@furlanmarri.com

We plan in the near future to offer this service in Geneva and the Middle East, as well as private dinner/events with our collectors. We will notify you in our newsletters when it will be ready. Stay tuned !

If you plan to visit Geneva, don’t hesitate to contact us in advance to enjoy a coffee with us and show you the collection in the old Geneva city.

You can contact us here. We will be happy to assist you !

After any purchase, you will receive an email in which you can find our Guide Book that will help you to know our brand and any instructions about your purchase.

Live an experience traveling with you into the fascinating world of collectible watches by offering timeless design with the highest degree of quality at a fair price. By offering direct distribution to the consumer, Furlan Marri removes the traditional margins of the industry, allowing us to achieve reasonable prices and focus on finishing, both in the watch and the packaging.

We guarantee that we are always accessible via our social networks so that we can listen to your opinions and desires and develop the brand together, so that the product is a perfect fit for you. We are also in permanent contact with collectors from all over the world and enthusiasts, so that we can listen to their opinions.