Frequently Asked Questions
- Where are your products manufactured?
- What currency are your products priced in?
- Why do you propose ephemeral products ?
- Can you tell me more about where you source and how you work ?
- How many stories are you working on right now ? (from April 2021)
- Why this first story about Mechaquartz and why ?
- Are your prices inclusive of local taxes and import duties?
- What shipping services do you use?
- What countries do you ship to?
- What is your returns policy?
- Do you provide any warranty ?
- What is covered and not covered by the warranty?
- How can I track my order ?
- What should I do if my tracking number is not working ?
- How can I be sure my watch is a genuine Furlan Marri product ?
- When will you ship my order ?
- What should I do if my product arrives damage ?
- Are the watches waterproof ?
- Do you offer custom engravings ?
- Where are you based ?
- Do you offer appointments in Geneva ?
- More questions ?
We source components from all over the world and choose to work with the best suppliers, rather than limiting ourselves geographically. We do our pre-prototyping stage in Switzerland, to make sure we control every details before going further with prototyping and pre-production. All media, renderings (CGI), hand sketches and website are done personally in Geneva Switzerland as well.
For orders placed on our website via Visa/ MasterCard, all products are priced in Swiss Francs (CHF).
In order to provide an optimal customer experience and be closer to our community, we aim to tell ephemeral stories about all our products. Thanks to this, we can focus on the product in question and its world, at a specific time. Each story (= new technical development) will therefore be produced for a certain time. Once the references are sold out, we will stop producing them and move on to another reference/story. Our customers will have priority access to the new developments and products, for a certain time, before public access, which will also be ephemeral. In the form of pre-sales, we will produce the exact number of orders received. This is to avoid any waste of stock so we can better focus on new product developments. We will not take orders in advance and will not have waiting lists for our products, to avoid frustration when changing collections during the year.
Transparency is necessary to avoid any confusion about our products. Thanks to travels spent meeting the best suppliers and working with them to understand their process for months before our first prototypes, we design, source and manufacture our components in 3 different regions: Hong Kong and Japan for most of the components, Italy for our straps and accessories. All our products are imagined, designed, pre-prototyped in Geneva, Switzerland, in our design studio, a few meters from the workshops of François Borgel and Taubert & Fils, who were among the greatest case manufacturers by the past (patent of the first waterproof screwed caseback with gasket in 1931). With more than 10 years working for prestigious brands, sometimes even on unique projects for independent watchmakers, we design our watches with the same extreme attention for details, without minimising the overall experience. Finally, we are proud to say that we develop and design in-house our 3D renderings, marketing content and pre-prototypes as well as our website, which allow us to be efficient and fast on the launch of new collections.
We are working on 5 new stories (new developments for 2021-2023) and we wrote 11 new stories for the next years to come, some of the stories will include special projects and advanced researches or limited edition movements.
Mechaquartz movements were first invented in Switzerland and Japan during the quartz crisis in the late 80's. In Switzerland, Piguet and LeCoultre were the first to invent this particular movement. In Japan, Seiko took an advantage by making this movement more open to the actual market. Because of quartz movements, some watchmakers wanted to bring back the feeling of a sweeping second hand that could only be found on a mechanical watch at that time. They invented a mechanical module that could be use with the quartz battery. Furlan Marri wants to tell the story of "Mechaquartz", as it's part of the swiss watchmaking History.
Our prices do not include import duties and other applicable taxes. These are the responsibility of the customer and will be billed to you by our logistic partners or your local customs authority on delivery.
All our products are shipped via Fedex Express, DHL Express, UPS Express, Aramex Express and others depending on the countries, with tracking number and worldwide insurrance.
We ship worldwide but we are not able to ship to the following countries: Israel, North Korea, Cuba, Iran, Syria, Russia and The Crimea.
We offer a full refund, less shipping fees, for all our watches provided unless if it's a limited edition product (because we cannot resell them online). All limited edition products are mentionned on their specific product page. The watch is sent back to us within 14 days of receipt, unworn and in a resellable condition, means it has all its accessories and protective packaging still intact. However, as a business, we also need to be able to resell any returned products. We unfortunately cannot accept a return if the watch has been worn and have scratches. For more and clear understanding please read our Terms (CGV in french)
Our watches carry an international warranty up to 24 months, starting from the date of delivery.
The warranty is intended to cover any technical issues that are a result of issues during production or assembly. Damage due to improper use. Activities such as (but not limited to) playing golf, using a power drill, go-karting can damage your timepiece. This is not covered by the warranty. Forgetting to push the crown back or start the chronograph functions before a swim is also an example of user mistakes and something that is not covered under the warranty. Trying to disassemble a watch by yourself or having your local watchmaker do it automatically voids the warranty. For more informations, please contact us or read our Terms. Heat blued steel and AR coatings on glasses will wear and the wearing pattern varies form individual to individual based on use case. This wear and tear is not covered by the warranty.
Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us by email at email@example.com and we will resend you the tracking information. Allow 48h before writting to us.
New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, contact us by email at firstname.lastname@example.org and we'll help ensure you get your package ! Please note that we do not deliver during the weekend.
For a peace of mind, purchase only through our official site (www.furlanmarri.com) or authorized retailers listed on our website.
Your order is systematically taken care of by our team 30 minutes after after the order (excluding weekends and public holidays). Depending on the stock available, your watch can be prepared within 24-48 hours after a final quality control check. However, if it's in the case of a pre-order to finance the production stage, the shipping of the watch will be done later (it will be written on the pre order page). A new production of story can take up to 3-4 months, even later, depending on the orders. This will also be written on the pre-order page.
We are here to make things right for you. We kindly ask you to contact us before returning your parcel, you have 48h to do it. Please include the following information in your email: 1- Your order number and complete name. 2- Your complete shipping address. 3- Pictures of the defective/damaged/incomplete product(s).
All of our watches are waterproof up to 50 meters (5 atm). For other collections, waterproof can be up to 200 meters (20 atm) and more. However, we would recommend avoiding contact with water if you are wearing a leather bracelet. After contact with seawater, it's essential to clean your watch with fresh water. However, after any purchase, you will receive an email in which you can find our Guide Book that will help you to know our brand and any instructions about your purchase.
No, we don't offer this option for the moment. NB: Our caseback can be engraved when we do a partnership or special limited edition. Our case is engraved at 6 hour between the lugs with a unique serial number, when we are doing a pre-sale campaign like we did on Kickstarter. This can be modified depending the stories.
The headquarters as well as our studio are both based in Geneva, Switzerland. We ship to over 100 countries around the globe and we are easily reachable through our social media pages or by email. We answer during weekdays swiss time and we are happy to welcome you to take a coffee and discuss watches or design here in Switzerland. We also have a team in Riyadh, in the Middle East, in arabic langage, so we can provide a full experience.
We plan in the near future to offer this service in Geneva and the Middle East, as well as private dinner/events with our collectors. We will notify you in our newsletters when it will be ready. Stay tuned ! If you plan to visit Geneva, don’t hesitate to contact us in advance to enjoy a coffee with us and show you the collection in the old Geneva city.
We guarantee that we are always accessible via our social networks so that we can listen to your opinions and desires and develop the brand together, so that the product is a perfect fit for you. We are also in permanent contact with collectors from all over the world and enthusiasts, so that we can listen to their opinions. You can contact us by phone (+41 22 525 29 36) or by email (email@example.com). We will answer your questions as precisely as we can.