Returns and Warranty

MAILING LIST

Inside

Andrea Furlan and Hamad Al Marri sketching

initium furlan marri assembly experience

Returns and Warranty

Returns Warranty

Quick access

Returns Warranty

Returns
1. Customers have the right to withdraw from the contract within 14 days following receipt of the products. The withdrawal declaration must be notified in writing via Furlan Marri’s e-mail address. The dispatch date of the withdrawal declaration is relevant for compliance with the deadline. It is not necessary to state the reasons for cancellation. The withdrawal declaration must be sent to: support@furlanmarri.com
2. The withdrawal right is exercised in such a way that the sales contract is transformed into a cancellation, with the return of the services received under the contract. The consumer is obliged to return the received product to Furlan Marri in the original packaging, the protective sticker on the glass of the watch must still be present, together with all supplied accessories (including straps, accessories, packaging, certificate of origin and all other papers), without any trace of use, and within 14 days from the withdrawal declaration to Furlan Marri. The returning costs of the watch are to be supported by the consumer. Without all these conditions, the product has no resale value for a new consumer.
3. You must use a trackable shipping service and purchase shipping insurance. If you do not use a tracking service and purchase a shipping insurance and that the product is lost, Furlan Marri will not refund you.
4. Once paid, the purchase price shall be immediately refunded to the consumer, less the return costs upon receipt and inspection of the products, subject to a deduction from the price to be refunded in case of damage to the product or excessive wear and tear. Furlan Marri has the right to hold the refund until the product has been returned or until the consumer provides proof that the goods have been returned, whichever comes first.
5. Withdrawal rights are not applicable to limited edition watches and it will be communicated as such on the Website. This exception is due to the fact that limited editions are only sold for a specific period of time and cannot be sold again after a potential return. Pre-orders limited by time cannot be refund after the pre-order selling period, due to the fact that we need to produce the watches with the funds received. However, our customers have the right to be refunded before the end of the pre-order period.

Warranty and liability
1. Furlan Marri guarantees that the products comply with the promised qualities, are free from defects that may affect their value or fitness for purpose and that they correspond to the intended performance and specifications.
2. Furlan Marri provides the customer with a warranty against manufacturing defects or hidden defects within 2 years as from the date of delivery of the product. Any claim for manufacturing defects or hidden defects must be submitted within 48 hours from the date of delivery of the Products or, in case of hidden defects, from their discovery. Our customer service is available at support@furlanmarri.com. Therefore, under the terms of this warranty, the manufacturer limits and excludes the following:
  1. The battery, after one year of use from the date of purchase; normal wear and tear (change in the colour of the strap, scratches on the glass, the bezel, the strap or the case).
  2. Damage resulting from improper handling, as well as damage resulting from improper or incorrect use;
  3. Damage caused by an unauthorised repair centre.
  
  A manufacturing defect and/or a hidden defect notified in the above mentioned delay shall allow for the replacement or reparation of the defective product or a refund of the paid price, at Furlan Marri’s sole discretion, by Furlan Marri and at Furlan Marri’s costs (except the shipping cost of the defective product to Furlan Marri which shall be at the customer’s cost). The customer must then return the damaged or defective product to Furlan Marri (in its original packaging), to the address that Furlan Marri will communicate at a later stage.
3. Furlan Marri shall not be liable for any damage caused by a misuse of a product. Excessive shocks or vibrations, exposure to strong electromagnets and similar activities can cause damage to or affect the functions. If you are uncertain if a particular activity is safe for the watch, please e-mail us at support@furlanmarri.com.
4. You must use a trackable shipping service and purchase shipping insurance. If the product is lost, due to the fact that you do not use a tracking service and do not purchase a shipping insurance, Furlan Marri will not refund you.
5. The warranty does not include straps and accessories.

ENTER OUR WORLD