1. Scope of application
1.1 These General Terms and Conditions apply to all orders placed by customers on the FURLAN MARRI brand online shop, www.furlanmarri.com.
1.2 The Website www.furlanmarri.com is operated by Furlan Marri SA, a company incorporated under the laws of Switzerland, having its registered office at c/o Fidag SA, rue Cavour 1, 1203 Geneva.
1.3 Furlan Marri SA can be contacted by post at the above mentioned address or by email at email@example.com.
1.4 The General Terms and Conditions that are applicable for products’ orders are those in force on the date the order is submitted, in the version appearing on the Website on that date. When confirming your order, you will be asked to accept the General Terms and Conditions. Acceptance of the General Terms and Conditions is a necessary condition for processing your order. Furlan Marri reserves the right to update their policies whenever deemed necessary and at their own discretion.
2. Offer and conclusion of the contract
2.1 The presentation of the products in the online shop only represents an invitation to order and does not constitute a legally binding offer.
2.2 The products’ descriptions on our Website are only approximate and product images are for illustrative purposes only. While we make every effort to be as accurate as possible on our Website regarding products’ descriptions (including, without limitation, size, weight, capacity and dimensions) and to display the most accurate colours, any description is only approximate and we cannot guarantee that the colours displayed on our site reflect the exact colour of the products.
2.3 By clicking on the order button, the Customer undertakes to purchase all products listed on the order page.
2.4 All orders are subject to acceptance by Furlan Marri.
2.5 All products presented on our website are subject to availability. If the product you have ordered is not available, we will inform you by e-mail as soon as possible. If the product you have ordered is not available, Furlan Marri will offer you (i) to secure payment for shipment for the next available batch, if any, or (ii) to be notified once the watch is back in stock.
2.6 Orders are considered accepted once products are shipped. Cancellation will not be possible after this step, but customer have a right to withdraw as described below.
2.7 Online sales via the Website are intended for end consumers of the products, not for resellers. Furlan Marri may in its sole discretion refuse an order if they suspect the purchaser is acquiring the products for resale.
2.8 Customer shall comply with all applicable rules. If the customer is subject to sale restriction due to governmental measures regarding some sales product presented on the Website, he commits to not order it. Furlan Marri reserve the right refuse the order if they have any doubt. The customer agree that Furlan Marri use the personal data provided by the customer in the process of the Order to carry out appropriate sale due diligence.
3. Payment prices and terms
3.1 The prices will be in Swiss francs. These prices are exclusive of tax (HT) for exports and VAT, the customer is responsible for the customs import duties, VAT or related taxes applicable in his country, please make sure before any purchase (European Union customers included). To return your product, you should email us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Depending on the country where the Website is visited, the currency may be different. However, payment will always be made in Swiss Francs.
3.2 The prices listed on the product page do not included taxes, customs levies and import VAT duties. The prices are written in Swiss Francs and will be charged in Swiss Francs. Some differences of price might appear on the product page and the invoice, because of the exchange rate of the day. However, we will still charge in CHF (Swiss Francs).
3.3 Furlan Marri reserves the right to change their prices at any given time. The applicable prices vis-à-vis the customer are the prices that are published on the Website at the date of the order.
3.4 Payment can be made either by debit card, credit card, Apple Pay or bank wire.
3.5 The payment shall be made upon order. If for any reason, the payment is refused, the order will be automatically cancelled.
4. Delivery terms and conditions
4.1 In general, the delivery time is 5 to 15 days, unless otherwise specified in the offer. The delivery time is given as an estimation only and is not binding. Depending on the country of delivery may take more time due in particular to customs inspection. Furlan Marri is not liable for any delay regarding any extension of the delivery deadline.
4.2 Furlan Marri offers the shipping cost.
4.3 All products will be shipped worldwide, with insurance and tracking references. We are not responsible for any import permit fees and other fees that couriers could add.
4.4 In the event some of the ordered products are not available, Furlan Marri is entitled to make partial deliveries.
4.5 In the event the product could not be delivered due to the customer’s fault, Furlan Marri is entitled to withdraw from the contract after two delivery attempts. In this case, any payments made will be refunded, subject to the delivery costs and all others costs bear by Furlan Marri for the return of the product.
4.6 In the event the product could not be delivered due to non-payment by the customer to customs fees, permit fees due to remote or outlying area or if the customs refuse the product for whatever reason, Furlan Marri is entitled to withdraw from the contract. Any payments made will be refunded, subject to the delivery costs and all others costs bear by Furlan Marri for the return of the product.
4.7 Some shipping restrictions may occur with regard to certain national regulations. Before ordering, the customer shall make sure that there is no shipping restrictions in his/her country. Furlan Marri is not liable for any delivery problem due to national restrictions. If delivery is made impossible due to national restrictions, the order will be cancelled. The price will be refunded subject to the delivery and others fees. Furlan Marri does not deliver to P.O. Boxes and such orders can be cancelled (some couriers cannot deliver to P.O. Boxes).
4.7 Shipments to Russia require a commercial address (need to be shipped to an office, company etc) and cannot be shipped to a personal address. We reserve the right to cancel the order.
5. Transfer of property
The product remains Furlan Marri’s property until full payment has been made and that the product has been delivered to the customer. Pledging, assignment by way of security, transformation or modification shall not take place prior to the transfer of ownership without Furlan Marri’s consent.
6. Right of withdrawal
6.1 Customer have the right to withdraw from the contract within 14 days following receipt of the products. The withdrawal declaration must be notified in writing via Furlan Marri’s e-mail. The date of dispatch of the withdrawal declaration is relevant for compliance with the deadline. It is not necessary to state the reasons for cancellation. The withdrawal declaration must be sent to: email@example.com
6.2 The right of withdrawal is exercised in such a way that the sales contract is transformed into a cancellation, with the return of the services received under the contract. The consumer is obliged to return the received product to Furlan Marri in the original packaging, the protective sticker on the back of the watch must be present, all accessories supplied (including straps, accessories, packaging, certificate of origins and all other papers and without any trace of use within 14 days from the withdrawal declaration to Furlan Marri. The returning costs of the watch are to be supported by the consumer. Without these conditions, the product has no resale value to a new consumer.
6.3 The purchase price, once being paid, shall be immediately refunded minus return shipping fees to the consumer upon receipt and after control of the products, subject to a deduction from the price to be refunded in the event of damage to the product or excessive wear and tear. Furlan Marri has the right to hold the refund until the product have been returned or until the consumer provides proof that the goods has been returned, whichever comes first.
6.4 The withdrawal right is not applicable to for the limited edition watches. The limited edition watches will be communicated as such on the Website. This exception is due to the fact that limited editions are only sold for a specific period of time and cannot be resold after a potential return.Pre orders limited by time cannot be refund after the pre order selling period, due to the fact that we need to produce the watches with the funds received. However, our customers have the right to be refunded before the end of the pre order period.
7. Warranty and liability
7.1 Furlan Marri guarantees that the products comply with the promised qualities, are free from defects that may affect their value or fitness for purpose and that they correspond to the intended performance and specifications.
7.2 Furlan Marri provides the customer with a warranty against manufacture defects or hidden defects within 2 years as from the date of the delivery of the product. Any claim for manufacturing defects or hidden defects must be submitted within 48 hours from the date of delivery of the Products or, in case of hidden defects, from their discovery. Our customer service is available at firstname.lastname@example.org.
A manufacturing defect and/or a hidden defect notified in the above mentioned delay shall allow its replacement, reparation or a refund of the paid price, at Furlan Marri’s sole discretion of the defective product, by Furlan Marri at Furlan Marri’s costs (except the shipping cost of the defective product to Furlan Marri which shall be at the customer’s cost).
The customer must then return the damaged or defective product to Furlan Marri (in its original packaging), to address that Furlan Marri will communicate.
Furlan Marri shall not be liable for any damage caused by a product or by misuse of a product.
Despite all the care taken in preparing of the Website, it may contain inaccurate or incomplete information. Furlan Marri is not responsible for any errors or omissions in the images or descriptions of the products on the Website. Furlan Marri shall not be liable for any direct or indirect damage resulting from an interruption of the Website, from the occurrence of bugs hindering the navigation of the Website or from any other technical problem (including the possible presence of viruses or other harmful elements). Furlan Marri accepts no responsibility for the content of third-party websites that may be accessible from the Website, or linking to the Website by means of hyperlinks. Furlan Marri has no control over the content of these external sites.
8. Force majeure
Furlan Marri shall not be liable for failure to execute an order due to force majeure. Force majeure is any circumstance beyond the control of Furlan Marri, including, but not limited to, major business disruptions, accidents, labour disputes, late or defective deliveries of raw materials or semi- or fully manufactured products, restrictions imposed by the authorities, epidemics, pandemics, fires, floods or other natural disasters.
9. Personal data
10. Intellectual Property
Furlan Marri brand is a protected trademark and cannot be used and reproduced without Furlan Marri’s express written consent. The content and structure of the products displayed by Furlan Marri as well as the entire internet offers are protected by copyright. The use of articles and work tools for personal use by the customer is permitted, however their commercial distribution in part or whole requires the express permission of Furlan Marri.
11. Place of jurisdiction and applicable law
The contractual relationship between the customer and Furlan Marri is subject to Swiss substantive law, to the exclusion of the provisions of the United Nations Convention of 11 April 1980 on the International Sale of Goods. The competent court of Geneva is competent for all disputes arising from this contract.
12. Final provisions
Should individual provisions of these general terms and conditions be ineffective, the validity of the remaining provisions shall not be affected.
Version 20 November 2021